Terms and Conditions

Effective Date: May 21, 2026

Welcome to Roots JO Academy (“Platform”, “Academy”, “we”, “our”, or “us”).

By accessing or using this website and its services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with these Terms, you must not use the website or services.

1. About Roots JO Academy

Roots JO Academy is an educational and training platform specialized in providing professional healthcare education, CPD/CME-accredited courses, workshops, conferences, and training programs for healthcare professionals and students.

Our services may include:

Online educational courses
Live virtual sessions
In-person workshops
Professional certification programs
Educational resources and downloadable materials
Continuing Professional Development (CPD) hours

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or
You are using the platform under the supervision of a parent, guardian, educational institution, or employer.

You also confirm that all information you provide is accurate and complete.

3. User Accounts

To access certain services, you may need to create an account.

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities conducted under your account
Ensuring your information remains accurate and updated

We reserve the right to suspend or terminate accounts that contain false information, unauthorized activity, abusive behavior, or violations of these Terms.

4. Course Enrollment and Payments

Certain courses and services require payment.

By purchasing a course, you agree that:

All prices are displayed in the applicable currency
Payments must be completed before accessing paid content
Course access may be limited to a specific duration
Certificates may only be issued after successful completion of course requirements

We reserve the right to:

Modify course pricing at any time
Cancel or reschedule courses
Refuse enrollment when necessary

5. Refund Policy

Unless otherwise stated:

Payments for digital courses and downloadable content are non-refundable after course access has been granted.
Refund requests for live events or workshops may be considered only if submitted before the event date.
Administrative or transaction fees may be deducted from approved refunds.

Roots JO Academy reserves the right to evaluate refund requests on a case-by-case basis.

6. Certificates and Accreditation

Certificates issued by Roots JO Academy are granted only after meeting course completion requirements.

The Academy does not guarantee:

Employment opportunities
Professional licensing approval
Acceptance of certificates by all institutions or authorities outside Jordan

Users are responsible for verifying whether a course or certificate meets their local regulatory requirements.

7. Intellectual Property

All website content, including but not limited to:

Videos
Course materials
PDFs
Logos
Graphics
Text
Branding
Educational resources

is the intellectual property of Roots JO Academy or its licensors and is protected under applicable copyright and intellectual property laws.

You may not:

Copy
Reproduce
Redistribute
Record
Sell
Modify
Share course materials

without prior written permission.

8. Acceptable Use

You agree not to:

Use the platform for unlawful purposes
Upload harmful or malicious content
Attempt unauthorized access to the system
Interfere with website security or functionality
Share your account credentials with others
Harass instructors, students, or staff

Violation of these rules may result in immediate account suspension or permanent termination.

9. Educational Disclaimer

The educational content provided on this platform is intended for training and informational purposes only.

Roots JO Academy does not provide medical diagnosis, treatment, or clinical advice through the website.

Healthcare professionals remain solely responsible for their own clinical decisions, patient care, and compliance with local medical regulations.

10. Website Availability

We strive to keep the platform operational and accessible at all times. However, we do not guarantee uninterrupted availability.

We may temporarily suspend access due to:

Maintenance
Technical issues
Security updates
Server failures
Force majeure events

We are not liable for losses caused by service interruptions.

11. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the platform, you consent to the collection and processing of your information in accordance with our Privacy Policy.

12. Third-Party Services

The website may include links or integrations with third-party services, including payment gateways, video conferencing tools, or external educational resources.

We are not responsible for:

Third-party content
Availability
Security
Privacy practices
Transactions conducted outside our platform

13. Limitation of Liability

To the maximum extent permitted by law, Roots JO Academy shall not be liable for:

Indirect damages
Loss of profits
Data loss
Business interruption
Professional losses
Decisions made based on educational content

Your use of the platform is at your own risk.

14. Indemnification

You agree to indemnify and hold harmless Roots JO Academy, its management, instructors, affiliates, and employees from any claims, liabilities, damages, or expenses arising from:

Your misuse of the platform
Violation of these Terms
Violation of applicable laws or regulations

15. Modifications to Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan.

Any disputes arising from these Terms shall fall under the jurisdiction of the competent courts in Jordan.

17. Contact Information

For questions regarding these Terms and Conditions, please contact:

Roots JO Academy
Jordan – Amman – Queen Rania Street
Email: info@rootsjoacademy.com
Phone: +962 793 331 783